How is Flipdeck different?
Easily send content updates, corrections, or deletions so all members of your service team always have the latest information available at their fingertips.
Ensure that service tips, how-to information, service contracts, support documentation, and more are organized and always ready to send (whether to an individual or to the entire team).
Announce training events or certification requirements.
Keep the service cycle moving with easy access to links to important content.
Empower Your Service Teams with Easy Access to Key Content
Do any of these common challenges sound familiar?
- We're having trouble keeping our customer representatives, service providers, support representatives, subject matter experts, and other team members on the same page when it comes to service content.
- Service team reps are spending too much time jumping between multiple platforms and are creating complicated workarounds to find the support content they need — and the service cycle is suffering.
- We need help making sure all team members are consistently trained, and we'd like to be able to recognize top performers.
Communication is key
Team communication can be difficult, especially when team members are remote or in the field. No matter where service team members are located, Flipdeck can help you support and empower them.
- Stay connected — Flipdeck's centralized content repository puts links to the latest and greatest content at your service team's fingertips, no matter where that content is located.
- Stay up-to-date — Easily push notifications for new/updated content to team members to alert them of any changes.
In addition to improving internal team communication, Flipdeck can also help empower quality interactions with customers. When service reps are confident that they have the right content at the ready, they can help customers effectively and quickly — even while on-the-go.
Promote a consistent workflow
With Flipdeck, you can equip team members with the essential resources they need to seamlessly perform their jobs. Because Flipdeck is simple and visual, it's easy for service reps to quickly find the support content they're looking for. There's no need to search through multiple platforms hoping to find the right web media or technical resources.
Flipdeck gives you the ability to locate and send service documents right away. Create cards with resources for any issue or circumstance service reps might run into while in the field — like service tips, special promotions, technical support, and program renewals. For example, when service engineers have instant access to a well-done Service Contract & Renewal program (that they carry in their pocket), they can send it to the customer on the spot — no need to wait until they're back in the office.
Flipdeck is the SaaS Solution for Your Service Teams
Flipdeck is a web-based tool that makes it easy to find and share the content your customer needs in the moment.
Cards & decks are a familiar concept that is easy to understand and navigate. Create cards that link to any content you like — complete with images, description text, and links to web pages, documents, or videos. Flipdeck makes it easy to organize and share existing materials that engage your audience, answer common questions, drive traffic to your website, and help close deals.
You can also pull together your Flipdeck cards into an online content Collection that you use over and over or tailor it for a specific audience, company, or person. Select the content you need and create a custom URL that you can send via social media, Microsoft Teams or Zoom chat, email, text, and more.
What's a Flipdeck card?
Any information you like can be put on a card — complete with an image, text, and links to web pages, documents, or videos. For example:
My Digital Business Card
I look forward to speaking with you!
Success Stories
Reassure your prospects by using closely matched case studies, success stories and customer quotes.
Whot to contact
Engage the proper people or departments to address any customer administration issues.
Learning Resources
Make it easy for those new to the topic to improve their technical, business and industry expertise.
Introducing the ES7JX
Include a short description on your exciting new product.
Case Study - Higher Education
A small private college was selected to house a prestigious science conference. Learn how the ultra-portable ES7JX allowed event staff to service over 50 presenters and hundreds of attendees - with a two-person AV crew!
Promotions
Promotions and special buying opportunities are a great reason to recontact customer and prospects.
Performance Reports
View your team's performance by region, and see how your sales compare with other teams in the area. How can your team work together to reach higher numbers next quarter?
We think you’ll love Flipdeck too!
"As the Director of Sales, creating a sales playbook is at the core of efficient sales training for my team. I've created playbooks before and I wanted something digital, simple, and visual. Flipdeck provided me that capability since it was extremely easy to setup and presents information in a clean and organized way using Flipdeck Cards. My reps are able to quickly reference exactly what I need them to know and perform in a variety of selling scenarios and stages. Our digital sales playbook in Flipdeck helps the entire team succeed."
— Rob Southworth, Director of Sales, RCReports
"Flipdeck is a must-have digital tool for storytellers. Storytelling is an integral part of the way that humans communicate. Digital storytelling uses digital technology to tell a story. As a Leader today you need to get your message across. Flipdeck is one of those 'must have' tools to have in your tool bag to execute well in Digital Storytelling today!"
— Coach Eric Stavola
"I was looking for a way to organize 20+ years of SharePoint content into a playbook that would be beneficial to the sales force. I'd seen playbooks before - usually 90+ pages in a PDF that people skimmed through once and forgot. I knew [Flipdeck] was exactly what I was looking for - a straightforward, attractive way to channel content into an intuitive interface for the sales team. It's proven to be exactly that and more. I've received many compliments on the playbook so far - we're also using it's Story feature to roll out onboarding for new hires.
I emphatically endorse Presentek's Flipdeck solution and it all starts with its inventor Lee Mayfield."
— Larry Lebofsky
“I was introduced to Flipdeck by an EOS Implementer colleague. I liked the concept of using visual Flipdeck cards to share information with my clients, but I wanted something simple that I could just start using. I was up and running the same day I subscribed to Flipdeck. Now I can quickly and professionally provide my clients with content about EOS, information about me and share tools and resources to help leaders strengthen their businesses. I can personalize Flipdeck Card Collections for specific clients or specific issues and it's very easy for my clients to consume my information and take action.”
— Jennifer Vazquez, EOS Implementer
"The beauty of Flipdeck is its minimalist approach. The content clutter is eliminated for both the salesperson and the buyer. Simplicity and clarity are the cornerstones of good design."
— Nancy Nardin, President, Smart Selling Tools
Hear from other Flipdeck users
Flipdeck Analytics for Service Teams
Flipdeck Analytics will show you which service engineers shared which content resources with customers. You'll have metrics on what content users and recipients clicked on, which recipients are responding to emails, how many times your Card Collections are viewed, and more.
You could use these metrics to:
- Provide a source of knowledge to keep resources current and provide your service team with content that's useful
- See top performing cards and stop wasting money on printed materials that are not being used
- Understand service team performance — so you can assess who might need more assistance or training
With Flipdeck:
- Your service teams don't waste time searching for current information.
- Your customers receive service and support that looks professional, instead of tentative.
- Your service teams don't have to wonder if they're using the latest contracts or renewal resources.
- Resources are easy to share, because Flipdeck's user-friendly tools have a near zero learning curve and high user acceptance.
- Easy onboarding: Cards and decks are a familiar concept (think trading cards) that is easy to understand, navigate, and apply to service teams in the office, remote, and in the field.
- Flipdeck is easy to use, startup is fast, and the cost is low.